A little help, when you need it.

HiSteps support · ICSR Tech LLC

Start at your own pace

Choose a comfortable daily goal and weekly plan on the welcome screen. Connect Apple Health on iOS or Health Connect on Android from Today when you are ready. Your personal progress works without an account. Goal changes start tomorrow; weekly plan changes start next Monday.

Missing or different step counts

Check HiSteps’ step-read permission in Apple Health or Health Connect. On Android, also check that your phone or fitness app writes steps to Health Connect. Open Today and refresh. Missing visible data is not the same as zero steps. Sync delays, data corrections and day boundaries can change totals. Competition sync filters manually entered or unverified sources, so competition progress can differ from Today.

Sign in and save progress

Open Me → Your account, enter your email, and use the latest six-digit code. Check spam if the message does not arrive. Never send your code to support. Signing in does not upload history. Choose Back up progress and confirm to save a private copy. To restore, check the cloud backup and review it before replacing your local copy. Export your local progress first if you want to keep it.

Join your friends

In Friends, choose Create crew or Join with code. Paste the invitation link or code, check the crew, choose your nickname and confirm. Joining does not sign you up for a weekly task. Each participant confirms separately before the week starts; at least two confirmations are needed. Each contributes up to three goal days. The roster stays fixed during the task.

Weekly League

Open the League tab to enroll in an optional week. At least five real participants are needed for a group. Your best five days count, up to 500 points. No group is filled with bots. Use competition sync to upload eligible readings. A result remains provisional during its correction window before it is finalized.

Privacy, leaving and blocking

Exact step totals are not shown to other members. You can leave a crew or weekly activity. Blocking a crew member makes you leave all crews you share and restricts both parties from joining a common crew until unblocked. It does not rewrite anonymous league results. Use crew settings to report a member or crew name; support can also help.

Delete data or your account

Me → Clear local progress removes this device’s HiSteps progress, not your cloud backup. Me → Your account → Delete account starts verified account deletion. You can also request deletion without reinstalling. Revoking health permission does not erase previous uploads or original health-service records.

Report a problem

Include your platform, device model, OS and app versions, what happened and the approximate time. Remove email addresses, invite codes and other private information from screenshots. No password, login code or payment-card information is needed.