Delete your HiSteps account.

Account deletion for HiSteps by ICSR Tech LLC. You do not need to reinstall the app.

Request by email

Email support@icsr.cc from the address used for HiSteps, with the subject Delete my HiSteps account. We verify account ownership before processing. Do not send passwords or verification codes.

Or use the app

Open Me → Your account → Delete account. Verify your email inside the app, review the consequences and confirm. Keep the deletion receipt until completion; reopen the app to check its status. Export your progress first if you want a personal copy.

What is removed and what remains

Completed deletion removes your login identity, private cloud backup and associated personal progress and competition data from the live service. Deletion is permanent. Fixed crew targets and capped contributions can remain without your attribution so other members keep their results. Shared crew content can remain for remaining members. Reports may retain categories, decisions and timestamps after account references are removed. Limited deletion receipts and records needed for security, support or legal obligations may remain. Restricted rolling database backups are scheduled to expire within 30 days.

The app clears local progress linked to the deleted account when it receives completion. Independent local progress, copies on other offline devices and exported files need to be removed separately. Deletion does not erase your original Apple Health or Health Connect records. See the privacy policy for details.